Terms and Conditions for Using the 611Hardware Store Website and Application. Welcome to the 611Hardware Store website and application. These terms and conditions govern your access to and use of the 611Hardware Store website and application, as well as the services and features available through them—including product browsing, account creation, order placement, purchasing, payment, delivery services, maintenance, rentals, and any other electronic services provided by 611Hardware Store. By using the website or application, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree to any of these terms, please do not use the website or application.
1 - Definitions. For the purposes of these terms: "611," "611Hardware Store," "we," or "us" refers to the entity that owns or operates 611Hardware Store. "Website" refers to the 611Hardware Store website. "Application" refers to the 611Hardware Store application for mobile phones and electronic devices. "User," "Customer," or "you" refers to any person who accesses the website or application or uses 611's services. "Products" refers to the goods and materials offered for sale via the website or application. "Order" refers to a request to purchase products or obtain one of the services available through 611. "Services" refers to all services provided by 611 electronically or through its branches, as available.
2 - Eligibility to Use the Website and Application
You are eligible to use the website and application if you are legally capable of entering into agreements and obligations in accordance with the laws announced by 611Hardware Store. When creating an account or placing an order, you acknowledge that the information you provide is accurate, complete, and up-to-date. 611 reserves the right to request additional information when necessary to verify the user's identity, the validity of the order, or contact details.
3 - User Account
Some services may require the creation of a user account. You are responsible for: maintaining the confidentiality of your login credentials; not sharing your password or verification code with others; ensuring the accuracy of the information registered in your account; and immediately notifying 611 if you suspect your account is being used by another person. 611 reserves the right to suspend or close any account in the event of use that violates these terms, or in cases of fraudulent or illegal activity. 4 - Use of the Website and Application
The user agrees not to use the website or application: for any unlawful purpose; to impersonate another person or entity; to provide false or misleading information; to attempt unauthorized access to 611’s systems;
to disrupt the website or application or impair its performance; to automatically extract or copy product data or prices without written consent from 611; to use the website or application in a manner that harms 611’s customers, employees, or systems; or for any fraudulent or unauthorized commercial activity. 611 reserves the right to take appropriate action upon discovering any prohibited use.
5 - Displayed Products and Information
611 strives to provide accurate product information, including product names, images, specifications, dimensions, prices, brands, and technical characteristics. However, minor discrepancies may occur between the information or images displayed online and the actual product, particularly regarding
colors, image presentation, or product specification updates. Customers are advised to verify the product's technical specifications before use, especially for materials, tools, and products requiring
specific technical specifications.
6 - Prices
Product prices are displayed in accordance with 611’s approved pricing at the time of display or order processing, subject to the
applicable pricing policy. 611 reserves the right to modify prices at any time. In the event of an obvious error regarding a product's price or information, 611 reserves the right to correct the error and notify the customer prior to finalizing or
processing the order. Displaying a product on the website or application does not constitute a binding commitment to sell it at the displayed price if that price resulted from an obvious error.
7 - Orders
When a customer places an order, they are requesting to purchase the products and services specified therein, subject to the prices and terms displayed at the time
of completion. An order is not considered finally accepted until confirmed by 611 in accordance with established procedures. 611 reserves the right to: accept the order; reject the order; modify or correct certain order details after contacting the customer; limit available quantities;
and cancel the order in exceptional cases. ...the order may be rejected in the event of an obvious error regarding price or data, or if there is an operational or legal reason preventing its fulfillment.]
8 - Product Availability
Products are displayed based on available quantities or data recorded in 611’s systems. 611 does not guarantee the continuous availability of any product. If a product becomes unavailable after an order is placed, 611 reserves the right to contact the customer to inform them of available alternatives, modify the order, or
cancel the order regarding the unavailable product.
9 - Quantities and Commercial Orders
611 reserves the right to set limits on the quantities of certain products or orders, particularly regarding special offers or limited-quantity
products. 611 also reserves the right to reject or modify orders that exceed available quantities, violate offer terms, or involve fraudulent or
unlawful activity.
10 - Offers, Discounts, and Coupons
611 may, from time to time, offer promotions, discounts, or coupons. Each campaign or coupon is subject to the specific terms announced alongside it. Unless the offer states otherwise: coupons may not be used after their expiration date; coupons cannot be redeemed for cash; certain products or services may be excluded from discounts; multiple offers may not be combined; 611 reserves the right to limit the number of times an offer or coupon may be used; and 611 reserves the right to cancel any offer if unlawful or fraudulent use is detected.
11 - Payment
Payment is made using the methods provided by 611 on the website or application, or upon delivery, depending on the available service. The customer is responsible for providing accurate payment details.
Payment is made using the methods provided by 611—whether via the website, the application, or upon delivery—depending on the available service. The customer is responsible for providing valid payment details and is authorized to use them. If the payment process cannot be completed, 611 reserves the right to suspend or cancel the order until the issue is resolved.
12 - Delivery and Receipt
Delivery services vary based on the region, product, order size, and nature of the service. Applicable delivery fees are communicated to the customer in accordance with 611’s approved procedures. Delivery times may be affected by factors beyond 611’s control, such as road conditions, weather, traffic congestion, operational circumstances, or any exceptional situations. The customer is required to provide a correct address and phone number to facilitate the delivery process.
13 - Product Inspection Upon Receipt
Customers are advised to inspect products upon receipt to verify that the quantity, product type, and apparent condition match the order. In the event of a shortage, visible damage, or a discrepancy regarding the product, 611 must be notified in accordance with the approved complaints and returns procedure.
14 - Returns and Exchanges
Returns and exchanges are subject to 611’s approved returns and exchange policy. Return conditions may vary based on factors such as: the nature of the product; the product's condition; the return timeframe; whether the product has been used; the presence of a manufacturing defect; products manufactured or prepared based on a special request; and products that cannot be resold due to their nature or safety considerations. The return and exchange policy published by 611 is considered part of these terms.
15 - Products of a Technical Nature
Some 611 products—including construction and finishing materials, tools, electrical and plumbing supplies, insulation, paints, and others—may
require precise technical selection. Information provided on the website or application does not substitute for specialized technical advice when needed. The customer bears the responsibility of ensuring the product is suitable for its intended use, unless 611 has provided a specific, written technical commitment regarding that product.
16 - Maintenance and Rental Services
Where maintenance or rental services are provided, such services may be subject to additional terms communicated to the customer prior to service execution or
the signing of the relevant agreement. Service-specific terms are considered an integral part of these general terms.
17 - Intellectual Property
All rights related to the website, the application, and their contents—including, for example, the 611 name, logo, designs, text, images, graphics, user interface, databases, and software code—are
owned by 611 or used under a legal license.
18 - Messages and Notifications
Subject to the user's consent, 611 may send messages regarding: orders, order status,
delivery, product availability, offers, reminders, customer service, and application updates. Some messages may be sent automatically. Users may opt out of marketing messages via the methods provided by 611, while continuing to receive essential messages regarding orders or their account.
19 - Privacy and Data Protection
User data is processed in accordance with 611’s Privacy Policy. Depending on the services used, collected data may include: name, phone number, email address, delivery address, account details, order details, customer service interaction records, and information required to process payments via the payment service provider. Users should review the Privacy Policy to understand how data is collected, used, protected, and shared.
20 - External Website Links
The Website or Application may contain links to third-party websites or services. 611 is not responsible for the content, policies, or practices of external websites; the presence of a link does not imply that 611 recommends or endorses those websites or their services, unless expressly stated otherwise.
21 - Information Accuracy and Technical Errors
611 strives to maintain the accuracy of information and the continuous operation of the Website and Application; however, it does not guarantee that the service will always be free from errors or interruptions. Technical errors, updates, malfunctions, or temporary outages may occur. 611 reserves the right to perform necessary maintenance, updates, or modifications to the Website or Application.
22 - Limitation of Liability
To the extent permitted by applicable law, 611 shall not be liable for damages resulting directly from: misuse of the Website or Application. Use of another person's login credentials; the customer providing incorrect information; or failure to adhere to product usage instructions.
Malfunctions resulting from services or systems beyond 611’s control, or circumstances beyond 611’s reasonable control. This clause does not affect any rights or warranties that cannot be legally excluded or restricted.
23 - Force Majeure
611 shall not be held liable for delays or failure to perform obligations resulting from circumstances beyond its reasonable control, including
natural disasters, fires, telecommunications outages, system failures, government decisions, civil unrest, or any other exceptional circumstances.
24 - Suspension or Termination of Access
611 reserves the right to suspend or terminate the user's access to the website or application, either temporarily or permanently, in the event of a violation of these terms
or fraudulent or illegal use. Account suspension does not affect rights or obligations that arose prior to the date of suspension or termination.
25 - Amendment of Terms of Use
611 reserves the right to amend these terms from time to time to reflect legal, technical, or operational developments. The updated version will be published on the website or application, indicating the date of the last update. Continued use of the website or application by the user following the publication of amendments constitutes acceptance of the amended terms, to the extent permitted by law.
26 - Governing Law
These Terms shall be governed by and construed in accordance with the laws in force in the Syrian Arab Republic. The competent judicial authorities in the Syrian Arab Republic shall have jurisdiction over any disputes arising from these Terms, in accordance with applicable jurisdictional rules.
27 - Contacting 611: For inquiries, complaints, or requests regarding these Terms, you may contact 611 via the official customer service channels published on the website or application. Entity Name: 611 Hardware Store.
Location: Kafr Souseh – Al-Ma’sara Bus Stop – next to TECHTOWN.
Phone Number: +963 989 111 149.