Privacy and Security Policy
Last updated: 12/10/2026
At 611Hardware Store, we place great importance on our users' privacy and are committed to protecting the personal information collected through our website, the 611Hardware Store application, and our various services.
This Privacy Policy outlines how personal information is collected, used, protected, and shared, as well as the choices and rights available to the user.
By using the 611Hardware Store website, the 611Hardware Store application, or any of our services, you acknowledge that you have reviewed this policy and understand how your information is handled as described herein.
1- Scope of the Privacy Policy
This policy applies to information collected through:
The 611Hardware Store website.
The 611Hardware Store application for smartphones and smart devices.
Purchases and orders.
Customer service interactions.
Communication via phone, email, or social media.
Registration for accounts or services provided by 611Hardware Store.
Participation in offers, marketing campaigns, and contests, if applicable.
This policy does not apply to third-party websites or services that may be accessed via links found on the 611Hardware Store website or application.
2- Information We May Collect
We may collect information that you provide directly to us when using our services, including:
Identification Information
Full name.
Phone number.
Email address.
Username.
Delivery address or address provided by the customer.
Account information. Order and Purchase Information
We may retain information related to orders and purchases, such as:
Purchased products.
Quantities and prices.
Order date.
Invoices and receipts.
Exchange or return requests.
Offers or discounts applied.
Payment Information
When an electronic payment is made, payment information may be processed through authorized payment service providers.
Information required to complete the transaction may include payment-related data; however, Hardware Store 611 does not retain full payment card details except to the extent permitted by the system and the payment service provider, and in compliance with applicable security and legal requirements.
Device and Usage Information
Certain technical information may be collected when using the website or application, such as:
Device type.
Operating system.
Browser type.
IP address.
Information regarding application and website usage.
Pages or products browsed.
Access and usage times.
Technical information that helps us improve website and application performance.
3- How do we collect information?
We may collect information through:
Registering a new account.
Making a purchase.
Placing an order.
Contacting customer service.
Filling out online forms.
Subscribing to offers or services.
Submitting an inquiry or complaint.
Using the website or application.
Interacting with advertisements or digital content from Hardware Store 611.
Using cookies and digital tracking technologies.
We may also receive information from service providers working with us—such as payment or delivery companies—to the extent necessary to provide the service.
4- Why do we use your information? We use the information we collect for the following purposes:
Creating and managing customer accounts.
Fulfilling orders.
Preparing and delivering products.
Issuing invoices and receipts.
Processing payments.
Handling returns and exchanges in accordance with 611Hardware Store policies.
Communicating with the customer regarding their orders.
Responding to inquiries and complaints.
Providing customer service.
Improving products and services.
Developing the website and application.
Enhancing the user experience.
Preventing fraud and unauthorized use.
Protecting customer accounts and 611Hardware Store systems.
Sending offers, advertisements, and marketing updates, based on customer preferences.
Conducting statistical analysis and understanding customer needs.
Complying with legal and regulatory requirements.
5- Marketing Information
We may use some of your information to send:
Special offers.
Discounts.
New products.
Seasonal campaigns.
611Hardware Store news and services.
Messages regarding products or services that may interest you.
Customers may unsubscribe from marketing messages at any time via the methods provided by 611Hardware Store.
Unsubscribing from marketing messages does not affect essential communications regarding orders, payments, accounts, or customer service.
6- Personalization and Advertising
We may use website or application usage information to understand customer interests and improve the content and offers displayed to them. We may also use technologies such as cookies and usage data to help:
Remember user settings.
Improve website and application performance.
Identify products of greatest interest. Optimizing advertisements and marketing campaigns.
Measuring the effectiveness of advertising campaigns.
7- Cookies
611Hardware Store may use cookies and similar technologies.
These technologies help operate the website, improve the user experience, and analyze usage.
Users can manage cookies through their browser settings; however, disabling certain cookies may result in some website functions not working fully.
8- Sharing Information with Third Parties
We may share certain information with third parties when necessary to provide services, including:
Delivery and shipping companies.
Payment service providers.
Technical and hosting service providers.
Messaging and email service providers.
Analytics and digital marketing service providers.
Security and fraud prevention service providers.
These parties are provided with the information necessary to perform the required service, and only to the extent appropriate for that purpose.
We do not sell customers' personal information as a standalone product.
9- Legal Requirements
We may disclose personal information when necessary:
To comply with applicable laws and regulations.
To respond to a formal request from a competent authority.
To enforce a judicial decision or order.